Getting to know the Experience Manager

Brightback redirects cancelling or downgrading customers through Brightback Experiences to view Loss Aversion Cards, gather insights from the Exit Survey, deflect cancels with Offers. It all starts in the Brightback Experience Manager.

Get your first Brightback Experience ready to launch in 4 simple steps:

Manage your brand

Edit page copy and survey elements

Choose Loss Aversion cards

Customize your Offers

Placing Offers and Loss Aversion

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Last updated on February 4, 2021