Getting to know the Experience Manager

Brightback redirects canceling or downgrading customers through Brightback Experiences to view Loss Aversion Cards, gather insights from the Exit Survey, deflect cancels with Offers. It all starts in the Brightback Experience Manager.

Getting to know Brightback Experience Manager

  1. Editing the look and feel of your Brightback pages
  2. Manage your Survey Reasons
  3. Edit your Cancel Page Template
  4. Edit page copy and survey elements
  5. Choose Loss Aversion cards
  6. Customize your Offers
  7. Placing Offers and Loss Aversion
  8. Configuring Targeting in Brightback

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