External Reason Key

Reasons in Brightback sometimes need to be mapped to other external systems so that you can process updates to those systems based on the outcomes of a Brightback session. To support this use case, we have an External Reason Key that can be configured for each of your Reasons in Brightback. This key will be hard coded and immutable, so it serves well to use in integrations. Our customers will set a value for each of their Dispaly Reasons and this value will then be passed through all alerts, webhooks and segment events. 

We currently do not support the configuration of this key in our admin app, so if you would like to have it setup please contact support@brightback.com and we will configure it for you. 

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