Discovering Trends

The Brightback Trends report shows how your Save performance evolves over time, helping you understand how changes to your product, support process, and pricing impact Cancels.

The Trends report shows Canceled and Saved Account Trends over different time ranges, grouping the data by day, week, month, or quarter. You can also break out the data by Category, Reason, Sentiment, Competitor, and Commented status, then drill-down to individual customers. 

Filter using dropdowns for more reporting flexibility. Filter report by Customer count or Revenue, and group by Reason, Return Likelihood, Competitor, Commented, and Category. 

Click any section of the chart to see a list of the specific customers within that section, where you can also export a CSV from the customer list. You can see a quick summary of the list or expand the list for a full view.

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You can see a full reports definition list in the Brightback Glossary.

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