Setting up a Vanity URL
When your customer hits cancel, we'll redirect them to a cancel page hosted on Brightback. Make it look and feel like they are never leaving your site by setting up a custom domain with a CNAME.
e use LetsEncrypt and all customer certificates and private keys are encrypted at rest and in transit.
Setting up your CNAME
We'll need to work together to make sure your Cancel Page is secure by setting up SSL. As for your part, you'll need to create a new CNAME record with your DNS provider. A CNAME record tells computers that when someone types in your custom domain (e.g. cancel.yourcompany.com) that you want it to actually reach out to the Brightback Page site address (e.g. custom.prod.brightback.com).
When you create the CNAME in your DNS, you'll be prompted to insert a host name or subdomain. Continuing with the example above, cancel would be the subdomain.
You'll also be asked to add a destination. For this value, that's where you enter custom.prod.brightback.com from the example above.
In other words, we're simply setting up a rule that says: If a customer visits cancel.yourcompany.com, they should see the page located at custom.prod.brightback.com.
Here are some links to some popular DNS help pages on adding a CNAME to point you in the right direction. If you're using a different DNS, let us know and we'll be happy to help you find the right instructions to make sure you're in the right place!
- Google Domains: Create an A or CNAME record
- Rackspace Cloud DNS: Create DNS records with Cloud DNS
- GoDaddy: Domains Help: Add a CNAME recordHover: Managing DNS records
- Bluehost: What Is A CNAME - How To Create & Edit CNAME
Let us know when you've created the CNAME, and we’ll enable your cancel experience to begin using the custom domain.