Chargebee Retention Subprocessors and Subcontractors

Chargebee and its group companies use sub-processors to assist them in connection with the Services (as described in the Terms of service).

THIRD PARTY SUB-PROCESSORS:

Sub-processor Subject Matter Purpose / Nature of processing Data centers
Amazon Webservices, Inc. Cloud Service Provider Cloud infrastructure provider for Chargebee Retention, where the SaaS applications are hosted. Data stored, processed and transmitted through Chargebee Retention product resides on Amazon Web Services data centers US
Rollbar Error monitoring platform Error monitoring tool that helps Chargebee Retention to discover, triage, and prioritize errors in real-time. US
PagerDuty Error monitoring platform Error monitoring tool that helps Chargebee Retention to discover, triage, and prioritize errors in real-time. US
HelpScout Knowledge base and customer support Used to communicate with Chargebee Retention customers and hosts our helpdesk articles and FAQ US

GROUP SUB-PROCESSORS:

The following group members of CHARGEBEE INC., function as sub-processors with one or more entities providing support, maintenance and hosting services.

S No Group Companies Location
1 CHARGEBEE TECHNOLOGIES PVT. LTD India
2 CHARGEBEE B.V The Netherlands
3 CHARGEBEE AUSTRALIA PTY. LTD Australia

For queries regarding sub-processors please reach out to support@chargebee.com


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